Dagsis Privacy Policy
Entity: DAGSIS AI PTE. LTD.•Singapore Incorporated
Introduction
DAGSIS AI PTE. LTD. of 06-137, Block 555, Pasir Ris Street 51, Singapore-510555, with company registration (UEN) number 202641491D, is committed to protecting and respecting your privacy.
We are committed to the protection of the personal data we process in line with the data protection principles set out in the Personal Data Protection Act 2012 of Singapore, as amended ("PDPA"), and, where applicable to our clients and their end users in other jurisdictions and any other relevant data protection legislation in place from time to time in the territories in which we or our clients operate. Consideration has also been given to other State, Federal, and international data protection laws applicable to us which are not referenced here.
We have aligned our company data protection compliance programme to the core requirements of the PDPA, as the primary regulation governing our operations as a Singapore-incorporated company, while also having regard to the GDPR as an internationally recognised standard of data protection.
This Privacy Policy explains how we treat personal information processed on our platform, Dagsis AI, what we collect when you visit our website, contact us by email, phone, or through one of our social channels, or through other communications. It also explains what information we collect automatically when you visit our website and the information we collect when you use our services.
Please also be aware that our clients have their own privacy policies on their respective websites.
Our work is predominantly as a Processor (or "Data Intermediary" under the PDPA) for our clients; however, DAGSIS is the Controller for our employee data and for the contact details of our clients. As a company incorporated in Singapore, we are subject to the jurisdiction of, and to enforcement action by, the Personal Data Protection Commission of Singapore ("PDPC").
As an information-led business, we place great importance on ensuring the quality, confidentiality, integrity, and availability of the data we hold, and in meeting our data protection obligations when processing personal data. We are committed to protecting the security of your personal data. We use a variety of technical and organisational measures to help protect your personal data from unauthorised access, use, or disclosure.
What information do we process?
Information provided by our clients
The categories of personal data processed by us varies between clients, but may include:
- Name
- Email Address
- Telephone number
- Business name
- Location data
- Personal data processed on our Dagsis platform, determined by the Controller
Information provided to us via our website
We process all information you provide to us via our website, by telephone, email, or otherwise. This includes information you provide when you register for our services as a client, enquire about a product or service, use one of the social media functions linked to our website, or when you report a problem with our website.
The categories of personal data processed may include:
Purposes and bases for processing your personal data
We may use your data for the following purposes and on the following lawful bases:
| Purposes | Lawful Bases for Processing |
|---|---|
| Responding to correspondence from you | It is in our legitimate interest to respond to enquiries made through our website, by telephone, email, through our social channels, or any other means. |
| Processing data to facilitate client service requirements | We process personal data under written instruction, bound by the contract between us and our client. |
| Business management, forecasting, and statistical purposes | It is our legitimate interest to identify areas for managing current business relationships, develop our services, and for managing our business. |
| Providing AI-assisted responses through customer-configured agents and knowledge bases | We process customer content and end-user personal data on the client's documented instructions to provide the contracted services. This processing supports indexing, information retrieval, and response generation; it does not involve using that data to train general-purpose AI models. |
| Improving our website and the overall website visitor and user experience | It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our website. |
| Improving our website and the overall website visitor and user experience (Cookies) | We use cookies on our website with your consent. |
| Prevention and detection of crime including money laundering, fraud, or other crimes | We have a legal obligation to report any such activity to the relevant authorities and regulators. |
| Responding to suggestions and complaints in order to continually improve the services we provide | It is in our legitimate interest to provide the best service to users of our website and to increase features in order to continually improve and expand the services we provide. |
| Understanding website usage and improving website performance and user experience | Where analytics involves cookies or similar technologies requiring consent, we obtain your consent before using those technologies. Any separate processing of website usage data is carried out on the basis permitted by applicable law for that activity. |
Your rights
Where Dagsis acts as Controller of your personal data, you may submit requests concerning your rights directly to us. Where we process your personal data on behalf of a client as a Processor or Data Intermediary, the relevant client is responsible for responding to such requests. In these circumstances, please contact that client directly. If we receive your request, we will refer it to the relevant client and assist them in accordance with our contractual obligations and applicable law.
The PDPA, and, where applicable to you, the GDPR or other relevant data protection law, provides you with certain rights in relation to the processing of your personal data, including to:
- Access: Request access to personal data about you. This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
- Correction: Request correction of any personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Portability: Request personal data provided by you to be transferred, in certain circumstances, to another organisation in a structured, commonly used, and machine-readable format ("data portability"), where this is technically feasible.
- Deletion & Objection: Request the deletion or anonymisation of personal data that is no longer necessary for the purpose for which it was collected, or object to processing carried out on the basis of our legitimate interests, subject to applicable exceptions.
Exercising Your Rights
To exercise any of the rights listed above, or to raise a concern or complaint regarding the handling of your personal data, you may contact our Data Protection Officer (DPO) at arvinder.kaur@dagsis.ai
Our appointed DPO is responsible for overseeing the protection of your personal data and addressing requests and enquiries relating to its collection, use, disclosure, and retention.
If at any time you decide that you no longer wish to be contacted for marketing purposes, or if you would like to exercise any of your rights as set out above, you can contact us at support@dagsis.ai. If you are concerned about how your personal data is handled, you may lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC) or, where applicable, another relevant supervisory authority in your jurisdiction.
Data retention
We retain personal data for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy.
Where we process personal data on behalf of a client, retention and deletion are also governed by that client’s documented instructions and our contractual obligations.
Children's data
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16.
If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us at support@dagsis.ai. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.
Contact Us
You can contact us in relation to data protection and this Policy by emailing: